CRM News: Customer Retention: Insurers Spending Big to Hang On to Customers: "Insurers Spending Big to Hang On to Customers
Avoiding policyholders' fury makes particular sense these days because even as industry profits remain healthy, property and casualty insurers in 2008 are expected to experience weak growth in premiums, or insurance prices, the Insurance Information Institute forecasts. Many agencies are pouring money into technology and training to improve customers' experiences."
Thursday, January 10, 2008
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment